Echelon Edge Achieves PeopleCert ITILv4 Tool Vendor Gold Accreditation for Percipient Platform

Recognition across 13 ITIL practices on ITIL gold reinforces the company’s commitment to delivering globally benchmarked enterprise IT service management solutions.

Echelon Edge, a global technology provider specializing in enterprise IT solutions, intelligent automation and digital transformation, has announced that its flagship Percipient application has been awarded the prestigious PeopleCert Accredited ITIL Tool Vendor (ATV) Gold accreditation. The recognition validates the platform across 13 ITIL practices, marking a significant advancement from its previous Silver accreditation for six practices.

Echelon Edge, a product engineering company focused on enterprise IT solutions and digital transformation, today announced that its flagship Percipient ITSM platform has been awarded the prestigious PeopleCert Accredited ITIL Tool Vendor (ATV) Gold accreditation. With this achievement, Echelon Edge becomes the only Indian OEM to combine native intellectual property (IPR), CMMI Level 3 certification, and ITIL Gold accreditation spanning 13 ITIL practices.

The achievement reflects Echelon Edge’s continued investment in building enterprise-grade IT Service Management (ITSM) solution aligned with globally recognized ITIL best practices. By expanding its accredited ITIL practices while achieving the highest level of PeopleCert recognition, the company reinforces its commitment to delivering scalable, standards-driven service management solutions for modern enterprises.

The PeopleCert Accredited Tool Vendor (ATV) programme independently assesses both the capabilities of the ITSM platform and the ITIL expertise of the product organization. Achieving Gold accreditation demonstrates that Percipient ITSM meets globally accepted standards for supporting enterprise service management across the complete IT service lifecycle.

Built to simplify and automate IT operations, Percipient ITSM empowers organizations to streamline IT service delivery, strengthen governance, accelerate incident resolution, standardize change management, and improve operational efficiency through integrated workflows, advanced analytics, and intelligent automation. Its seamless integration with monitoring systems enables alerts to automatically initiate ITSM workflows, while AI-powered event correlation accelerates root cause identification and speeds incident resolution.

The recognition is particularly relevant for enterprises across telecommunications, banking and financial services, manufacturing, healthcare, government and other industries where operational resilience, governance and service continuity are critical.

“This achievement is far more than an accreditation milestone, it is a reflection of our long-term commitment to engineering products that combine innovation with globally accepted best practices. Achieving Gold accreditation across 13 ITIL practices demonstrates the continuous evolution of Percipient ITSM and reinforces our commitment to helping enterprises build more efficient, resilient and future-ready IT operations”

– Gaurav Gandhi, CEO, Echelon Edge

The achievement further reinforces Echelon Edge’s vision of delivering intelligent enterprise platforms that simplify operational complexity while enabling organizations to accelerate digital transformation with confidence.

About Echelon Edge

Echelon Edge simplifies technological complexity through innovative solutions that help organizations modernize operations, improve efficiency and accelerate digital transformation. Its portfolio includes enterprise IT service management, OSS/NMS platforms, AI-driven automation, network solutions, unified data platforms, analytics and Private 5G technologies.

Trusted by enterprises across industries, Echelon Edge continues to develop future-ready platforms that empower businesses to operate with greater agility, resilience and intelligence.