Get Instant Resolution Satisfied Customers Event Escalation
With our high-class Incident Management Tool

Edge ITSM is an ITIL compliant end-to-end incident management software that aids in reporting, responding, preventing and investigating incidents. It creates a record of every event based on various parameters like what, who, where and when. The investigators can easily feed the incident related data into the case records for better reporting, tracking and analysis. With incident management, the businesses can reduce the impact of failure on the business processes, as it allows sticking to the best possible Service Level Agreement.

With Edge Incident Management, you can effortlessly raise tickets through customer portal, email or through direct conversation with the technician. Before assigning a ticket to an executive, our system uses the smart logic and considers the support level and technician group. Job of technicians also gets easier, as they just have to checkout the Relations, Audit Trails and collaboration history to build a context.

Ensure Efficient Incident Management and Persistent Service Uptime With our high-quality incident management system, the businesses can streamline their IT service delivery by systemizing incident and request handling procedures. Also, it eliminates any scope of duplication of errors and assures availability of precise information and decreases the operational costs via automation. Thus, clients get to manage and track all the tickets available in the service desk with ease.