Intuitive, easy to use & powerful ITSM with Effective Helpdesk Incident Management Service Desk
Echelon’s IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery.
At Echelon Edge, we focus on organizing information, eliminating manual/back-end complexities, automating support workflows and encouraging self-service for premium user experience and higher productivity.Our helpdesk comes with a modern interface having built-in templates that offer significant insights. With this installed in your business procedures, your IT teams can work efficiently and deliver high productivity.
Our ITSM has been designed to incalculably decrease the number of incoming tickets and aid in designing a centralized knowledge base. This way the various complexities can be reduced like handling numerous assets, complying to audit requirements, enabling technicians to deploy patches remotely and enhancing the performance of IT Help Desk.
Edge ITSM involves a robust work-cycle that effortlessly connects the symptoms to their root cause and an all-inclusive resource inventory that tracks and controls a wide range of assets. The best part is that all this is powered by automation.
- Dynamic, powerful and codeless multi-level workflow automation that empowers the IT admin to create custom business rules
- Assign tickets with smart load balancer based on level of priority, expertise, load of technician and availability.
- Universal Advanced Search Box with proactive filters for “Google-like” search experience for resolving tickets
- Offers Disaster recovery function, by automatically replicating data from the main server to remote server
Workflow Automation
Be it the monotonous task of managing service requests or escalating issues and sending alerts, all ... such tedious tasks are automated.
Problem Management
The recurring issues are eliminated and the adverse effects of incidents are reduced by recognizing ... the root cause behind the event.
Tickets & Incident Management
Issue reporting, response management and incident impact prevention are done... in this module. It involves restoring the service to normal as soon as possible.
Knowledge Management
This module collects, organize and make the information available to all. The users can find ... the solution of common issues themselves thus reducing the redundancy.
Data Transparency
Ensure data availability across the whole infrastructure.
Ensure data availability across the whole infrastructure.
Automate business processes for quick resolution and better productivity.
Configurable Ticket Categories
Customization option is there based on the particular needs of the users.
Automatic Ticket Routing
Assign tickets to specific agents instantly based on the availability or skill.
Asset Management
Allow Optimum usage of both hardware and software resources.
Inventory Management
Align your future inventory demands by analyzing the inventory status.
Service Level Agreement Tracking (SLAs)
Availability of Real-time Metrics and events for precise tracking of impacts on service delivery.
User Friendly Dashboards
Seamless Graphical User Interface with customizable dashboard.
Get in Touch
info@echelonedge.commarketing@echelonedge.com
Head Office
WeWork, Behind 32nd Milestone Off NH 8, Sector 15 3rd Floor, Gurugram, Haryana 122001
