Intuitive, easy to use & powerful ITSM with Effective Helpdesk Incident Management Service Desk
Echelon’s IT Service Management system is very simple to use and allows easy set up while having everything you need for IT service delivery.
At Echelon Edge, we focus on organizing information, eliminating manual/back-end complexities, automating support workflows and encouraging self-service for premium user experience and higher productivity.Our helpdesk comes with a modern interface having built-in templates that offer significant insights. With this installed in your business procedures, your IT teams can work efficiently and deliver high productivity.
Our ITSM has been designed to incalculably decrease the number of incoming tickets and aid in designing a centralized knowledge base. This way the various complexities can be reduced like handling numerous assets, complying to audit requirements, enabling technicians to deploy patches remotely and enhancing the performance of IT Help Desk.
Edge ITSM involves a robust work-cycle that effortlessly connects the symptoms to their root cause and an all-inclusive resource inventory that tracks and controls a wide range of assets. The best part is that all this is powered by automation.