A Well structured Self-Service Reuseable
Knowledge base for your customers

A knowledgebase is created knowledge, solution and workarounds with the team members and the customers in order to reduce redundancy and offer a seamless experience to the customers. With this, you create a self-service portal where the customers can find the solution of the issues they are facing on their own. This not only reduces the workload, but reduces the number of support requests and saves time.

Generally, in a knowledgebase a company capture, share, store, and manage all the IT service-related information that offers convenience to cross-functional teams. With knowledge management an organization can make IT operations like resolving incidents, implementing changes, fulfilling requests, and solving problems efficient and effective.

With knowledge base you also get to relish the ease to add data through user guides, articles and FAQs. The content can be easily organized into folders and there’s no limit to it, as you can create as many articles and QAs you want. Similar content can be grouped together and a topic can be given to them to make it easier for the customers to explore.Organization itself is the author of the knowledgebase, thus the employees can easily control the visibility of the content and who gets to see what. Specific content can be made for the requesters and the technicians.