Telco Order Management

Turning Services Into Revenue Swiftly
5G roll out is all set to create new revenue streams and partnerships. However, network operations for 5G needs dynamic and real-time service level operations. This has motivated CSPs to reflect how next generation of order management is going to support them.

Challenges in the Industry

Multiple Ordering Systems

Leads to chaotic order landscape and reduce agent productivity.

Complex Order Capture & Fulfilment

No Streamlined Workflows for order capture through fulfilment.

Inconsistent Customer Service

Due to lack of self-service and omni-channel services the customer experience gets impacted.

Order Management Built for Change 

Edge BSS provides an efficient Order Management System that can meet the needs of modern Communication Service Providers (CSPs). The solution is designed to handle high order volumes and the complexity of next-gen services that makes it an ideal solution for operators.

With this system, operators can manage customer orders and services efficiently and effectively, ensuring that they meet customer expectations and deliver high-quality services. The system provides real-time visibility into order status, making it easier to track and manage orders, and ensure that customer service levels are maintained with full-proof security.

Key Features

Product Catalogue
Flexible Order Fulfilment
Order Tracking
Lifecycle Management
Zero Touch Automation
Order Orchestration

We bring you

Integrated Network Inventory

Link customer orders with the related network resources to deliver a satisfactory service.

Process Optimization

Identifying bottlenecks and instantaneously address order fulfilment inefficiencies.

Catalogue Driven Orchestration

With dynamic orchestration workflows the order fulfilment can be done quickly with the help of technical catalogue.


Related Posts

Copyright ©2023 Echelon Edge Pvt Ltd | All Right Reserved | Cookies Policies