How RailTel Enabled Proactive Network Operations with Percipient NMS

About the Client

RailTel Corporation of India Ltd. is a Navratna Central Public Sector Enterprise under the Ministry of Railways and one of India’s leading telecom infrastructure and ICT service providers. RailTel operates a nationwide telecom network and provides connectivity, managed network services, and other ICT solutions to government organisations, enterprises, and institutions.

For this project, RailTel’s Central IP-MPLS network spans its operations, supporting reliable and centrally managed connectivity across a large and geographically distributed network infrastructure.

Why RailTel Needed a Smarter NMS?

As RailTel’s network expanded across multiple locations, its operations teams needed a centralized monitoring platform capable of providing deeper visibility across critical network layers:

How Percipient NMS Solved It?

Echelon Edge deployed Percipient NMS to bring intelligence, automation, and control to RailTel’s multi-vendor environment spanning multi-vendor routers and switches.

• Fault & Performance Management: Continuous monitoring of device and link health, availability, latency, packet loss, and performance enabled early detection of network issues.
• IP-MPLS Monitoring: Centralized visibility into IP-MPLS links and connectivity helped teams monitor network performance and identify potential service-impacting issues proactively.
• Optics Monitoring: Detailed monitoring of optical interfaces and fiber-related parameters provided deeper insights into link health and helped identify degradation before it led to failures.
• Traffic Monitoring & Analysis: Granular traffic visibility enabled teams to track bandwidth utilization, analyse traffic patterns, and identify congestion or potential bottlenecks.
• Network Configuration Management: Centralized configuration tracking, change detection, and baseline comparison helped maintain network consistency, reduce manual effort, and quickly flag unauthorized or erroneous changes.
• Network Backup & Recovery: Automated configuration backups with version history provided a reliable recovery mechanism and simplified rollback when required.
• Topology & Unified Dashboard: Auto-discovered topology maps and a centralized dashboard brought devices, links, performance, and alerts together, giving NOC teams a single, real-time view of the network.

Results Delivered by Percipient NMS

Percipient NMS gave RailTel’s operations teams the tools to stay ahead of the network rather than react to it: