With the rapidly evolving circumstances, the role of technology is constantly changing. To keep up with the pace of digital transformation, organizations are now relying more on IT as an important tool.
An IT service catalog is one of the unstoppable resources that provides the customers with clear and accurate information about the IT services that an organization offers. Well, implementation of service catalogs can improve efficiency and reduce costs.
In simple words, an IT service catalog functions are similar to a restaurant menu card. As menu provides a list of all available items in the restaurant. In the same way, an IT service catalog is a comprehensive list that an organization offers to its customers and is used to simplify the process of making an IT service request.
It is a technology service that is available for customers to guide the right solution for their needs and issues. Some information technology service catalogs also provide the service category (infrastructure, support, etc.), service-level agreements, the service cost, and timelines for delivery.
When businesses started to get more and more into information technology services for their customer services and standard processes, it became necessary to use detailed documentation to keep track of the available resources. Then, the need for an IT service catalog evolved. The concept of the information technology service catalog was formally known as “IT service management best practice” in 2007.
The service catalog is used to inform users about available services and assist them to make service requests. But what information should be included for creating an information technology service?
These are as follows: –
Service Name, Category, Description, Owner, availability of the service, service-level agreements, and costs of the service.
There are many advantages of using an information technology service catalog within an organization. Some of them are as follows:-
It is a tool that is designed to help customers to achieve some particular objectives. So, to create a catalog, it is important to identify those objectives. For this, we should consider the following steps: –
Information technology service catalogs are a key element for any modern support system that provides visibility into services given by an organization. Using tools, services, and proper equipment, we can make a great difference in the productivity and efficiency of the services provided by an organization.
Sources:- What is an IT service catalog?
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