With the rapidly evolving circumstances, the role of technology is constantly changing. To keep up with the pace of digital transformation, organizations are now relying more on IT Service Catalog as an important tool.
It is one of the unstoppable resources that provide customers with clear and accurate information about the IT service that an organization offers. Well, the implementation of service catalogs can improve efficiency and reduce costs.
In simple words, an IT service catalog functions are similar to a restaurant menu card. As menu provides a list of all available items in the restaurant. In the same way, it is a comprehensive list that an organization offers to its customers. It is used to simplify the process of making these services request.
It is a technology service that is available for customers to guide the right solution for their needs and issues. Some of the catalogs also provide the service category (infrastructure, support, etc.), service-level agreements, the service cost, and timelines for delivery.
When businesses started to get more and more into these service catalogs for their customer services and standard processes, it became necessary to use detailed documentation to keep track of the available resources. Then, the need for an IT service catalog evolved. The concept of this catalog was formally known as “IT service management best practice” in 2007.
The service catalog is used to inform users about available services and assist them to make service requests. But what information should be included for creating these services?
These are as follows: – Service Name, Category, Description, Owner, availability of the service, service-level agreements, and costs of the service.
There are many advantages of using these services catalog within an organization. Some of them are as follows: –
It is a tool that is designed to help customers to achieve some particular objectives. So, to create a catalog, it is important to identify those objectives. For this, we should consider the following steps: –
IT service catalogs are a key element for any modern support system that provides visibility into services given by an organization. Using tools, services, and proper equipment, we can make a great difference in the productivity and efficiency of the services provided by an organization.
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